Privacy Policy

1. Information We Collect

• Contact details: name, email, phone, company.
• Usage data: pages visited, features used, interaction metadata.
• Agent interactions: transcripts and actions taken by Vertikal Agents to complete tasks.
• Integration data: information from connected systems (CRM, helpdesk, ecommerce) as authorized by you.

2. How We Use Information

We use collected information to deliver our services, build and train AI agents, improve automation accuracy, and communicate updates or support. Data is processed in accordance with customer agreements and applicable privacy laws.

3. Data Protection & Security

Vertikal Agent follows industry best practices including encryption in transit and at rest, SOC2-aligned controls, role-based permissions, and continuous monitoring to secure your data.

4. Data Retention

We retain data for as long as necessary to provide services and meet legal obligations. Customers may request deletion of data by contacting our support team.

5. Third-Party Services

Certain services—like hosting, analytics, or integration platforms—are provided by trusted third parties. We require them to maintain strong privacy and security standards.

6. Your Rights

Depending on your location, you may have rights to access, correct, port, or delete your personal data. Please reach out if you wish to exercise these rights.

Contact

If you have questions about this Privacy Policy, email us at privacy@vertikalagent.com or call +1 (719) 451-5279.